FAQ

How does it work?--Each month we send you 1 or more twisty puzzles and other items such as lube, a stand, a bag, etc. that we believe        every cuber should have in their collection. Payments are recurring monthly and you can cancel anytime.

What's inside the crate?--Inside each crate is a twisty puzzle that we believe is worthy enough to be in your collection, a note that                describes the puzzle and why it was chosen, and possibly some extra stickers, lube, bags etc. The puzzles we send in our crates are            typically non-WCA puzzles--cuboids, shape mods, gear puzzles, etc. Total value of the crate is typically over $29!

What's the cost?--With shipping fees included, it's $29 to U.S., $39 to Canada, and $49 to anywhere else international.

When will I be billed?-- Your card will automatically be charged when you sign up. All recurring payments will be processed between           the 3rd and 5th of each month.

Does everyone get the same puzzle?--Yes. Unless an exception is made, everyone receives the same puzzle(s) each month. 

When do I need to subscribe by?--The last day to subscribe to get the next crate is the 5th of every month.

When do the crates ship out?--We pack and ship each crate around the 20th of each month. We will send you an email notification            when your crate has shipped.

What kind of twisty puzzle collector is this best for?--Puzzlcrate is best for beginner/casual cubers. Collectors with large puzzle              collections are likely to already have some of the puzzles we send out.

       NOTE: we cannot guarantee that we send out puzzles that you don't already have.

What if I already have the puzzle I got in the crate?--If this happens, let us know and we will try our best to make sure it doesn't              happen again. 

Do you ship outside of the US?--Yes! We have separate subscription pages for Canada and international subscriptions that                            automatically include the correct shipping fees. Please make sure to subscribe with the correct form!

Do I have to pay for shipping?--Shipping is free within the U.S., $10 for shipping to Canada and $20 to anywhere else international.

How do I cancel my subscription/edit my information?--To cancel your subscription, simply go to this link and it will walk you                 through the cancellation/update process: https://app.moonclerk.com/portal/1yg9j1l3zos/signin or email us at puzzlcrate@gmail.com and we'll       cancel or edit the plan for you. 

 

Still have a question? Send us an email at puzzlcrate@gmail.com and we'd be happy to help!